Refund Policy
Returns Policy
At Ganache Jersey, we take pride in preparing fresh chocolates, pastries, and other food items to a high standard. Because many of our products are perishable, we are unable to accept returns or cancellations on food items once they have been collected or delivered, unless they are faulty, damaged, or not as described.
Perishable goods
We do not accept returns on:
Chocolates.
Pastries, cakes, and baked goods.
Fresh, chilled, or made-to-order food items.
Any item that has been opened, partly consumed, or not stored correctly after purchase.
Faulty, damaged, or incorrect items
If your order is faulty, damaged, incomplete, or not as described, please contact us as soon as possible and within 24 hours of receipt. We may ask for your order number and photos of the item and packaging so we can review the issue quickly.
Where a product is confirmed to be faulty or incorrectly supplied, we will offer a suitable remedy in line with your legal rights, which may include a replacement or refund.
Unwanted items
If you simply change your mind, we are not legally required to accept returns on perishable food items. For any non-perishable products we sell, such as giftware or branded items, returns may be accepted at our discretion if the goods are unused, unopened, and returned in original packaging within 14 days of purchase.
Online orders
For items purchased online, separate distance-selling rights may apply, but exceptions can apply for perishable goods such as food. If a non-perishable item is eligible for cancellation, it must be returned unused and in saleable condition.
Allergies and ingredients
We cannot offer returns or refunds for issues relating to personal taste or allergies where ingredient information was clearly provided before purchase. Please check ingredient lists and allergen information carefully before ordering.
Contact us
If you have any concerns about an order, please contact us at contact@ganachejersey.com with your order details and supporting photos where relevant.